Billing Center FAQs
Review answers to frequently asked questions about accessing and using the Billing Center.
Note: Some billing contacts sign in to the Billing Center at https://billing.goto.com to manage their GoToAssist Remote Support v5 billing info themselves. However, other billing contacts for larger accounts (referred to as "corporate" accounts) typically work with their dedicated GoTo representative (or by contacting Corporate Account Services) to manage their account on the Corporate Billing Portal at https://link.goto.com/corp-billing. For more information about managing corporate accounts, please see Corporate Billing Portal FAQs.
Access the Billing Center
About accounts
About billing contacts
Managing your product subscriptions
- How do I change my current GoToAssist Remote Support v5 subscription plan?
- How do I add user licenses on my GoToAssist Remote Support v5 subscription plan?
- How do I remove user licenses from my GoToAssist Remote Support v5 subscription plan?
- How do I subscribe to GoToAssist Remote Support v5 at the end of my free trial?
- How do I add a subscription plan or free trial for a different product?
- How do I reactivate my GoToAssist Remote Support v5 subscription plan?
- How do I cancel my GoToAssist Remote Support v5 subscription plan?
- How do I change my payment method for GoToAssist Remote Support v5?
- How do I access my GoToAssist Remote Support v5 invoice history?