HELP FILE
How do I sign in to my billing portal?
Most billing contacts will sign in to the Billing Center as their billing portal. However, billing contacts for larger (corporate) accounts, will sign into the Corporate Billing Portal while working with their dedicated GoTo representative (or by contacting Corporate Account Services) for additional features.
Sign in to the Billing Center
The Billing Center allows billing contacts to add and manage subscription plans, change billing frequency, view and print the billing history for each renewal, and update payment information.
Sign in at https://billing.goto.com.
Having trouble?
If you encounter a message, "Contact your billing admin (name, email address) to make product or licensing changes to your account" it means you are not the billing contact for your account, but you can select Email the billing admin to contact them directly. Learn more about billing contacts.
Sign in to the Corporate Billing Portal
The Corporate Billing Portal allows billing contacts for "corporate" accounts to change billing contacts, edit purchase orders, and manage price quotes with a GoTo representative.
Sign in at https://link.goto.com/corp-billing
Note: Billing contacts using the Corporate Billing Portal are provided with a separate User ID (in "user name" or "email address" format, located on an emailed invoice) that is separate from their GoToAssist Remote Support v5 login. Learn more.
Having trouble?
If you are unable to sign in to the Corporate Billing Portal and encounter an "Invalid User ID" or "Invalid User ID/password" message, it means either you aren't a billing contact for the account, or you used the wrong user ID and password. If you have forgotten your password, select Forgot Password?, enter the User ID for your billing contact account, and then select Submit to be sent a reset link via email to your billing contact account email address.