HELP FILE
How do I sign in to the Billing Center?
The Billing Center is an online self-service portal where the billing contact for an account can sign in and manage the payment and billing information for the account's GoTo product subscription plan.
When the billing contact for an account makes changes to the payment information, billing info, or GoTo product subscription plan, the way that they do so will vary depending on how their account was initially set up.
Some billing contacts sign in to the Billing Center at https://billing.logmeininc.com to manage their GoTo product billing info themselves. However, other billing contacts for larger accounts (referred to as "corporate" accounts) typically work with their dedicated GoTo representative (or by contacting Corporate Account Services) to manage their account on a different self-service site called the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.
Sign in to the Billing Center
The Billing Center allows billing contacts to add and manage subscription plans, change billing frequency, view and print the billing history for each renewal, and update payment information.
Sign in at https://billing.logmeininc.com.
Having trouble?
If you encounter a message, "Contact your billing admin (name, email address) to make product or licensing changes to your account" it means you are not the billing contact for your account, but you can click Email the billing admin to contact them directly. Learn more about billing contacts.
Sign in to the Corporate Billing Portal
The Corporate Billing Portal allows billing contacts for "corporate" GoTo product accounts to change billing contacts, edit Purchase Orders, and manage price quotes with a GoTo representative.
Sign in at https://link.logmeininc.com/corp-billing
Note: Unlike with the Billing Center, billing contacts using the Corporate Billing Portal are provided with a separate User ID (in "user name" or "email address" format, located on an emailed invoice) that is separate from their GoTo product login. Learn more.
Having trouble?
If you are unable to sign in to the Corporate Billing Portal and encounter an "Invalid User ID" or "Invalid User ID/password" message, it means either you aren't a billing contact for the account, or you used the wrong user ID and password.If you have forgotten your password, click Forgot Password?, enter the User ID for your billing contact account, then click Submit to be sent a reset link via email to your billing contact account email address.