HELP FILE

How do I change my current GoToAssist Remote Support v5 subscription plan?

The billing contact for your account can modify your GoToAssist Remote Support v5 subscription plan at any time to unlock advanced features, add additional user seats (i.e., licenses), or change your billing period.

When you make changes to existing subscriptions, the changes will take effect immediately and will be automatically adjusted and pro-rated against your current account balance. Please note that you can reduce the number of user seats (i.e., licenses) online, but if you wish to downgrade your subscription plan tier please contact Customer Care.
Note: Some billing contacts log in to the Billing Center at https://billing.logmeininc.com to manage their GoToAssist Remote Support v5 billing info themselves. However, other billing contacts for larger accounts (referred to as "corporate" accounts) typically work with their dedicated LogMeIn representative (or by contacting Corporate Account Services) to manage their account on a different self-service site called the Corporate Billing Portal at https://link.logmeininc.com/corp-billing. If you see something different than the steps shown below, please see Corporate Billing Portal FAQs for your account type.
  1. Log in to the Billing Center at https://billing.logmeininc.com.
  2. Click the Options icon in the upper-right corner of your desired product, then click Edit Subscription.

    Note: If you do not see the Options icon, it's most likely because you were on a free trial and it ended. Click Subscribe Now to purchase a GoToAssist Remote Support v5 subscription plan.

  3. Select the plan that's right for you, update seat count, and/or choose a billing plan frequency.
  4. Review your Order Summary at the bottom of the page, then click Proceed to Checkout.

    Note:  If there are already items in your cart, the Add to Cart option will be displayed instead of the "Proceed to Checkout" option. Click Add to Cart > Proceed to Checkout.

  5. Review your billing period (which will start today), seat count, plan pricing, and total due on the Checkout page. Click Edit Order to make additional changes.
  6. If your new plan selection increases your subscription price, you will be prompted to enter your payment details and/or add your VAT Number.
  7. Click Place Order. The change will be applied to your account immediately.
If you increased your number of user seats (i.e., licenses), don't forget to assign them to your users so they can log in to GoToAssist Remote Support v5. Learn more at Manage Product Seats for Users.