Why can't I change my subscription plan or billing info online?
The online options available to the billing contact vary depending on how the GoTo product account was initially set up.
If you are trying to makes changes to your subscription plan or billing info but cannot, then one of the following is true:
- You are not the billing contact for the account. Even if you are an account administrator, you might not necessarily have billing rights (which are required for modifying your subscription plan and billing info). Learn more.
- You are part of a corporate account. Some billing contacts sign in to the Billing Center at https://billing.logmeininc.com to manage their GoTo product billing info themselves. However, other billing contacts for larger accounts (referred to as "corporate" accounts) typically work with their dedicated GoTo representative (or by contacting Corporate Account Services) to manage their account on a different self-service site called the Corporate Billing Portal at https://link.logmeininc.com/corp-billing. Learn more.
- Your account is expired. If your account is expired, then you or your billing contact will need to renew it before making any additional changes. Learn more.