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Why can't I change my subscription plan or billing info online?

The online options available to the billing contact vary depending on how the GoToAssist Remote Support v5 account was initially set up.

If you are trying to makes changes to your subscription plan or billing info but cannot, then one of the following is true:

  • You are not the billing contact for the account. Even if you are an account administrator, you might not necessarily have billing rights (which are required for modifying your subscription plan and billing info). Learn more.
  • You are part of a corporate account. Some billing contacts sign in to the Billing Center at to manage their GoToAssist Remote Support v5 billing info themselves. However, other billing contacts for larger accounts (referred to as "corporate" accounts) typically work with their dedicated GoTo representative (or by contacting Corporate Account Services) to manage their account on the Corporate Billing Portal at To learn more about account differences, refer to Learn more.
  • Your account is expired. If your account is expired, then the billing contact will need to renew it before making any additional changes. Learn more.
Note: For more information, refer to How do I sign in to my billing portal?
Article last updated: 10 November, 2022