How do I change the billing contact for my account?
The billing contact (i.e., billing admin) is a member with permissions that allow them to change your account's subscription plan, modify the payment and billing information, and manage other billing settings.
Note: Some billing contacts sign in to the Billing Center at https://billing.goto.com to manage their GoToAssist Remote Support v5 billing info themselves. However, other billing contacts for larger accounts (referred to as "corporate" accounts) typically work with their dedicated GoTo representative (or by contacting Corporate Account Services) to manage their account on the Corporate Billing Portal at https://link.goto.com/corp-billing.
If your account uses the Billing Center to manage billing information, then to change the billing contact you must select Contact Support in this article for help.
However, note that both of the following conditions must apply in order for your request to be honored by Customer Care:
- You must be able to verify the current credit card information that is listed for your account.
- You must be the named credit card holder OR a listed account admin.