HELP FILE

Corporate Billing Portal FAQs

The term "corporate" account (or "offline" account) refers to subscription plans that are managed by a LogMeIn sales representative (as opposed to being purchased online). Account settings and billing options for these "corporate" accounts are managed in the Corporate Billing Portal by both a billing contact in your organization and a LogMeIn representative.

Some billing contacts log in to the Billing Center to manage their GoToAssist Remote Support v5 billing info themselves. However, other billing contacts for larger accounts (referred to as "corporate" accounts) typically work with a LogMeIn representative to manage their account on a different self-service site called the Corporate Billing Portal.

Log in to the Corporate Billing Portal

The Corporate Billing Portal allows billing contacts for "corporate" GoToAssist Remote Support v5 accounts to change billing contacts, edit Purchase Orders, and manage price quotes with a LogMeIn representative.

Note: Unlike with the Billing Center, billing contacts using the Corporate Billing Portal are provided with a separate User ID (in "user name" or "email address" format, located on an emailed invoice) that is separate from their GoToAssist Remote Support v5 login. Learn more.

To log in to the Corporate Billing Portal, you will need a billing contact account's User ID and password.

If you have forgotten your password, click Forgot Password?, enter the User ID for your billing contact account, then click Submit to be sent a reset link via email to your billing contact account email address.

Corporate Billing Portal login

Having trouble?

If you are unable to log in to the Corporate Billing Portal and encounter an "Invalid User ID" or "Invalid User ID/password" message, it means one of the following is true:
  • You are not a billing contact for your "corporate" account. Learn more.
  • You are a billing contact for your "corporate" account, but have attempted to log in with the wrong User ID and/or password.
If you have forgotten your password, click Forgot Password?, enter the User ID for your billing contact account, then click Submit to be sent a reset link via email to your billing contact account email address.
Alternatively, the billing contact can contact Customer Care by scrolling to the bottom of this article and selecting a contact option for further assistance.

Who is the billing contact for my corporate account?

A billing contact is a member of your organization (not a LogmeIn representative) that has special privileges that allow them to modify the payment and billing information, edit Purchase Orders, and manage price quotes with a LogMeIn representative – all via the Corporate Billing Portal. It is not possible to look up the name of a billing contact for your account online, unless you are the listed billing contact on the account.

If you have access to a GoToAssist Remote Support v5 invoice, then you can see the billing contact listed there (along with their username). If you think you're the billing contact for your account but aren't sure, you can also try logging in to the Corporate Billing Portal at https://link.logmeininc.com/corporate-billing-login.

  • If you can successfully log in, then you are a billing contact for your account. Learn more.
  • If you are unable to log in, then either you are not the billing contact for your account or you are using the wrong username/password. If you have forgotten your password, click Forgot Password?, enter the User ID for your billing contact account, then click Submit to be sent a reset link via email to your billing contact account email address.
    Note: The User ID for a billing contact account can be in either "user name" or "email" address format.

How do I change the billing contact for my corporate account?

  1. Log in to the Corporate Billing Portal as the current billing contact. The User ID (in "user name" or "email address" format) can be located on an emailed invoice.
  2. In the "Bill To" section on the right, click Edit.

  3. In the "Billing Address" section, make your desired changes.
  4. Click Save when finished.

How do I change my subscription plan for my corporate account?

Billing contacts of corporate accounts can add or remove seats and products by contacting their dedicated LogMeIn representative, or by contacting Corporate Account Services. They will then use the Corporate Billing Portal to view and accept pending quotes for the account.

To make a full or partial payment for an existing invoice instantly using a credit/debit card on the self-service portal, please see How do I make an online payment via the Corporate Billing Portal?

How do I change the frequency of my invoicing?

We offer annual invoicing. The billing contact for your account may request billing frequency changes by contacting Corporate Account Services.

Where can I obtain a W-9 form for LogMeIn USA, Inc.?

Billing contacts for corporate accounts can download it here (US only). If you are unable to download documents online, you can contact Corporate Account Services and use the drop-down menus to select Form Requests > W-9/Vendor Form/Regional Forms, fill out all other required information and specify "W-9" in the details section then click Submit to be sent a W-9 form.

How do I reactivate my corporate GoToAssist Remote Support v5 account?

Billing contacts of corporate GoToAssist Remote Support v5 accounts can reactivate their lapsed subscription plans by contacting their dedicated LogMeIn representative. Alternatively, a billing contact can request reactivation by using the Care Billing Form in the Corporate Billing FAQs.

How do I cancel my subscription plan?

Billing contacts of corporate accounts can change or cancel subscription plans by contacting their dedicated LogMeIn representative. Alternatively, a billing contact can submit a request to Corporate Account Services.

What can I do in the Corporate Billing Portal?

Once logged in, you can do the following:
  • View, accept, and reject price quotes
  • View and/or print the last 20 invoices
  • Update the following types of billing information
    • Payment method
    • Address (not including country)
    • Phone number
  • Add contacts to receive invoices via email
  • Edit Purchase Orders and expiration dates

For more information, please see our Corporate Billing FAQs.

How do I access the Corporate Billing Portal for my corporate account?

A billing contact for your account can log in via the self-service Corporate Billing Portal as follows:
  1. Go to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.
  2. Enter the User ID (located on any of your past emailed invoices) and password.
  3. Click Sign in to log in and access your corporate account.

    Note:   If you have forgotten your password, click Forgot Password?, enter the User ID for your billing contact account, then click Submit to be sent a reset link via email to your billing contact account email address.

What payment methods are available?

The billing contact for your account can pay invoices via credit/debit card, electronic payment/bank transfer, check, or direct debit/ACH/recurring bank transfer. For more information about available payment methods, please see our Corporate Billing FAQs.

How can I update my payment method?

If you are the current billing contact, you can use the Corporate Billing Portal to change your payment method.  See Change Your Payment Method for detailed instructions.

Alternatively, a billing contact can submit a request to Corporate Account Services.

Additionally, the following payment methods are available:

Note: For more information about these payment methods, please see our Corporate Billing FAQs.
  1. Log in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.
  2. Click the Payment Method tab in the top navigation.
  3. Make your desired changes.
  4. Click Save when finished.

    Alternatively, the billing contact can contact Customer Care by scrolling to the bottom of this article and selecting a contact option for further assistance.

    Edit Payment Profile in the Corporate Billing Portal

How do I obtain a copy of my invoice?

All invoices are delivered via email, and the billing contact can obtain a copy by logging in to the Corporate Billing Portal.

Alternatively, a billing contact can submit a request to Corporate Account Services.

For all other accounts whose billing contact has purchased a subscription plan via a LogMeIn Sales representative and receives emailed invoices for each renewal, a billing contact will use the Corporate Billing Portal to view and/or print the last 20 invoices from their invoice history.

  1. Log in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.

    Note: Unlike with the Billing Center, billing contacts using the Corporate Billing Portal are provided with a separate User ID (in "user name" or "email address" format, located on an emailed invoice) that is separate from their GoToAssist Remote Support v5 login. Learn more.

  2. Click the Invoice History tab in the top navigation.
  3. Click the Invoice Number or PDF to view.

    Alternatively, a billing contact can submit a request to Corporate Account Services.

    View and print invoices in the Corporate Billing Portal