Features Overview for the GoToAssist Remote Support v5 Agent Console
This article gives an overview of all the in-session features and functionalities available for users of the GoToAssist Remote Support v5 Agent Console. Available features are presented broken down by session type.
Tip: Where applicable, a link to the respective dedicated support article is provided for detailed information about the given feature.
- Chat-Only Sessions:
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- Chat
- The support agent can engage in a two-way chat with a customer without requiring the customer to download any software.
- Send Files
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- System Info (Diagnostic Reports)
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- Session Notes
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- Transfer Session
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Restriction: Session transfer is not available in the Agent Desktop Console.
- Remote View Sessions:
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- Chat
- The support agent can engage in a two-way chat with a customer without requiring the customer to download any software.
- Send Files
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- System Info (Diagnostic Reports)
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- Session Notes
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- Transfer Session
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Restriction: Session transfer is not available in the Agent Desktop Console.
- Snapshot
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- Reverse Screen Share
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Restriction: Reverse screen sharing is not available in the Agent Desktop Console.
- Zoom
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- Remote Control Sessions:
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- Chat
- The support agent can engage in a two-way chat with a customer without requiring the customer to download any software.
- Send Files
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- File Browser
- During a Remote Control session, the agent can browse and download files from the customer's device using the FILE BROWSER button on the toolbar in the top-right corner of the Agent Console.
- System Info (Diagnostic Reports)
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- Session Notes
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- Snapshot
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- Reverse Screen Share
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Restriction: Reverse screen sharing is not available in the Agent Desktop Console.
- Zoom
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- Clipboard Sync
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- Monitor Switch
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- Add Unattended Device
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For other methods of setting up unattended support, see Setting Up Unattended Support on Desktop.
- Admin Mode
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- Ctrl+Alt+Del
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Restriction: This feature is only available when supporting Windows computers.
- Reboot
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Article last updated: 27 September, 2022