Sharing Your Screen with the Customer (Reverse Screen Share)
Agents can share their screen with the customer during a Remote View or Remote Control session, so they can provide visual guidance to the customer without taking control of the customer's device.
- During an active Remote View or Remote Controls session, click the Share Your Screen button on the Agent Web Console toolbar.
Result: The Share your screen window is displayed allowing you to choose what you want to share.
- Select what you want to share, and click Share.
Result: The customer can now see your screen.Note: During reverse screen sharing, you cannot see the customer's screen and cannot control their computer.
- To stop sharing your screen, click the Stop Screen Sharing button on the Agent Console toolbar.
Result: The customer can no longer see your screen. Depending on which type of session you started with the customer, you regain Remote View or Remote Control access to their computer.