HELP FILE

Switching Between Monitors

    If multiple monitors are connected to the customer's device, the agent can select which monitor they want to view during a Remote Control or Unattended session.

    Note: This feature is not available during a Remote View session because at the start of a Remote View session the customer has to select which monitor or application window they want to share, and the agent cannot change that.
    1. During a Remote Control or Unattended session, click MONITOR SWITCH on the toolbar at the top of the Agent Console.
    2. From the drop-down select the monitor you want to view.

      Note: Currently, you can select only one monitor at a time.

    Results:

    You can see the screen of the selected monitor.

    You can switch to another monitor any time during the session, following the same steps.

    Article last updated: 27 September, 2022