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Agent System Requirements

These minimum hardware, browser, and network configuration requirements apply to computers that agents use to support their customers.

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Browser Requirements
The latest version of Chrome, Firefox or Safari.
The latest version of Chrome.
The latest version of Safari.
Desktop Console Requirements
  • Windows 7 with SP3 or above
  • Intel Pentium 4 processor (or above) that supports SSE2
  • 4 GB RAM
  • macOS 10.13 and above
  • 4 GB RAM
Network Requirements
A working internet connection with stable 1 Mbps download upload bandwidth.

From both the support agent's and the customer's network, the following web resources need to be accessible:

  • *
  • For restricted environments where wildcard allowlisting is not available, the following addresses need to be accessible:
  • For networks explicitly filtering outbound destination ports and protocols, the following ports are used on side:
    15000 (UDP traffic) or 443 (TCP traffic) for media sessions
    Tip: It is recommended that you allow UDP traffic through port 15000. Restricting the traffic to TCP may decrease the quality of the support experience.
    Restriction: sessions cannot be hosted in a Citrix-based environment.
Article last updated: 27 September, 2022