HELP FILE

Agent System Requirements

    These minimum hardware, browser, and network configuration requirements apply to computers that GoToAssist Remote Support v5 agents use to support their customers.

    Attention: Does your product look different? You may need information about GoToAssist Remote Support v4. Click HERE.
    Browser Requirements
    Desktop
    The latest version of Chrome, Firefox or Safari.
    Android
    The latest version of Chrome.
    iOS
    The latest version of Safari.
    Desktop Console Requirements
    Windows
    • Windows 7 with SP3 or above
    • Intel Pentium 4 processor (or above) that supports SSE2
    • 4 GB RAM
    macOS
    • macOS 10.13 and above
    • 4 GB RAM
    Network Requirements
    A working internet connection with stable 1 Mbps download upload bandwidth.

    From both the support agent's and the customer's network, the following web resources need to be accessible:

    • *.gotoassist.com
    • For restricted environments where wildcard allowlisting is not available, the following addresses need to be accessible:
      • turn.console.gotoassist.com
      • console.gotoassist.com
      • dumpster.console.gotoassist.com
    • For networks explicitly filtering outbound destination ports and protocols, the following ports are used on GoToAssist Remote Support v5 side:
      15000 (UDP traffic) or 443 (TCP traffic) for GoToAssist Remote Support v5 media sessions
      Tip: It is recommended that you allow UDP traffic through port 15000. Restricting the traffic to TCP may decrease the quality of the GoToAssist Remote Support v5 support experience.
      Restriction: GoToAssist Remote Support v5 sessions cannot be hosted in a Citrix-based environment.
    Article last updated: 27 September, 2022