HELP FILE

Agent System Requirements

Attention: Does your product look different? You may need information about GoToAssist Remote Support v4. Click HERE.

Browser Requirements
Desktop
The latest version of Chrome, Firefox or Safari.
Android
The latest version of Chrome.
iOS
The latest version of Safari.
Desktop Console Requirements
Windows
  • Windows 7 or above
  • Intel Pentium 4 processor (or above) that supports SSE2
  • 4 GB RAM
macOS
  • macOS 10.13 and above
  • 4 GB RAM
Network Requirements
A working internet connection with stable 1 Mbps download upload bandwidth.

From both the support agent's and the customer's network, the following web resources need to be accessible:

  • *.gotoassist.com
  • remoteview.logmein.com
  • For networks explicitly filtering outbound destination ports and protocols, the following ports are used on GoToAssist Remote Support v5 side:
    15000 (UDP traffic) or 443 (TCP traffic) for GoToAssist Remote Support v5 media sessions
    Tip: It is recommended that you allow UDP traffic through port 15000. Restricting the traffic to TCP may decrease the quality of the GoToAssist Remote Support v5 support experience.
    Restriction: GoToAssist Remote Support v5 sessions cannot be hosted in a Citrix-based environment.