HELP FILE
Starting Unattended Support Sessions
Unattended access allows an agent to connect to a remote computer when the customer is not present.
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Note: The availability of the unattended support features depends on an account-level setting in the
GoToAssist Remote Support Administration Center.
Important:
- The customer's device must be powered on and not in sleep mode for the agent to be able to launch an unattended session.
- Servers you want to access must be in Console Mode. Unattended Access is NOT supported within RDP or Terminal Server environments.
Unattended support sessions offer the same features and tools as those available during attended support sessions.