How can I remote control a customer's Mac running macOS Catalina or later

MacOS Catalina (10.15) introduced added security features that require additional permissions for using the full feature set of . In order to be able to remote control your customer's Mac running macOS Catalina (10.15) or above, instruct them to perform the following steps.

Attention: Does your product look different? You may need information about GoToAssist Remote Support v4. Click HERE.

Note: You can chat with your customer before they grant additional permissions.

In the top left corner of the desktop, click the Apple icon.
Select System Preferences.
Click Privacy & Security.
In the menu list, click Accessibility
Turn on the toggle-switch to allow control for GoToAssistRemoteSupport
Take one step back to the previous window by clicking on the left-arrow icon.
In the menu list, click Screen Recording
Turn on the toggle-switch to allow control for GoToAssistRemoteSupport

Note: Currently, macOS Ventura only allows users with admin privileges to enable Screen Recording.

Note: You may not see all of the items listed. If you see none of the items listed, please end the session and try connecting again.