How can I remote control a customer's Mac running macOS Catalina or later
MacOS Catalina (10.15) introduced added security features that require additional permissions for using the full feature set of GoToAssist Remote Support v5. In order to be able to remote control your customer's Mac running macOS Catalina (10.15) or above, instruct them to perform the following steps.
Attention: Does your product look different? You may need information about GoToAssist Remote Support v4. Click HERE.
Note: You can chat with your customer before they grant additional permissions.
Article last updated: 5 December, 2022