Cancellation and Refund FAQs
Before you cancel your account, please review the following frequently asked questions.
How do I cancel my plan?
We're sorry to see you go! If you decide that you want to cancel your GoToAssist Remote Support v5 subscription plan, you can learn how to cancel here.
Billing contacts for corporate accounts can submit a request to Corporate Account Services, or contact their dedicated GoTo representative directly.
What happens when I cancel?
You will continue to have access to the product(s) and features on your subscription plan until it expires at the end of your billing period. To learn when your next billing period will end, refer to How do I access my invoice history? Your subscription will reflect a "Pending Cancellation" status until that time, meaning that you can reactivate the cancelled account without any interruption to the service.
When will changes take place?
Since your subscription plan is pre-paid, you will keep your service until your billing period ends. This means that you and your users will not lose access to any of the features within your subscription plan until your current billing period ends and your subscription plan expires.
Will I receive a credit or refund?
No. Since your subscription plan is pre-paid, you will keep your service until the billing period ends and your subscription plan expires.
Can I swap or trade one product for another?
No, you cannot swap or trade products. All product subscriptions are independent of one another. If you want to subscribe to another plan in place of your existing subscription, you must first cancel your current plan (which will remain on your account in a state of "Pending Cancellation" allowing you to continue to use the service until your billing period ends), then add a new subscription plan for your desired product.