HELP FILE

Manage Product Seats for Users

Account admins can manage assigned product seats for a single user, or make bulk seat changes for a selection of multiple users. Assigning a user with a product seat gives them access to log in and use that product. The number of product seats available on your account is determined by your subscription plan(s). Adding or removing access to a product does not impact their access to Admin Center itself. If desired, you can also do that by managing their admin access.

Alternatively, for admins that manage an organization with a large number of users or accounts with a high user turnover, we recommend using automated provisioning instead.

Looking to add new users? Please see How do I add new users?

Manage seats for users

Enable or disable product seats for a single user

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Select Manage Users in the left navigation.
  3. Click the name (hyperlink) of your desired user to open the individual's User Details page.
  4. Click Edit in the Products pane.

  5. Use the checkboxes to specify which products the user should be able to access.
  6. If desired, update their account role.
  7. If desired, check the box for the Suppress email notification setting.
  8. Click Save when finished.
    The user will receive an email notification informing them of the changes to their product access (unless the Suppress email notification setting was enabled when their product access was updated).

Enable or disable product seats for multiple users (bulk change)

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Select Manage Users in the left navigation.
    • Click Select all < # > to select all users in your account.
    • Select specific users manually.
    • Use the "Filter category" and "Filter by" drop-down menus to narrow down your selection of users (e.g., by user group, role, etc.).
    • Use the Search field to look up users and select them.
  3. Click Manage Seats in the lower navigation.
  4. Use the checkboxes to specify which products the user should be able to access.

  5. If desired, check the box for the Suppress email notification setting.
  6. Click Apply Changes when finished.
    The users will receive an email notification informing them of the changes to their product access (unless the Suppress email notification setting was enabled when their product access was updated).