HELP FILE

Manage Account-Wide Settings

Manage Account-Wide Settings

Account admins can configure and manage certain settings that apply to the entire account as a whole (known as "Admin Settings"). Some of these are product-specific settings that will automatically apply to all users with access to those products.

Access account-wide settings

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Select Admin Settings in the left navigation.
  3. All account-wide configuration options available to you will be shown. They may vary depending on which products are on your account. Admin Settings

Configure Admin Settings

Company Setup

Manage email notifications sent via User Sync

If an organization has been set up, account admins can control whether Welcome and change email notifications are sent to users via User Sync. If you disable this setting, you will be responsible for informing your users about changes to their account or product access. By default, this setting is enabled. Learn how to customize Welcome emails.

GoToAssist Remote Support v5 and GoToAssist Remote Support Settings

  • Enable or disable session recording by clicking Edit within the setting pane.
  • Enable or disable the agents' access to only their own session recordings or all session recordings by clicking Edit within the setting pane.
  • Enable or disable Two-Factor Authentication by clicking Edit within the setting pane.
  • Enable or disable GoToAssist Remote Support v5 Clipboard Sync (using copy/paste during support sessions) by clicking Edit within the setting pane.
  • Enable or disable session auto-start (whether an attended session is automatically created when the app is launched) by clicking Edit within the setting pane.
  • Enable or disable the session end dialog (prompting agents to assign sessions to device groups, track customer names, and add session notes and account information) by clicking Edit within the setting pane.