Configure Admin Settings in the GoTo Admin Center (classic)

Configure account and product settings for all users in the GoTo Admin Center (classic).

Company Setup

Manage the account name assigned to your GoTo product account.
Add and manage settings templates.
Set your preferred timeout (i.e., 30, 60, or 90 days) for when a user's status is considered inactive.
Access the Organization Center to manage automated provisioning or single-sign on (SSO).
Manage email notifications to users (if you are using User Sync only).
Turn Welcome emails on or off (if you are using User Sync only).
Create custom default Welcome emails that are sent when new users are added
Customize the contact info that appears within Welcome emails
Add and manage custom fields for user details.

Enable or disable session recording by selecting Edit within the setting pane.
Enable or disable the agents' access to session recordings and/or reporting by selecting Edit in the setting pane and selecting either of the following:
- Agents can access all recordings and reporting
- Agents can access only their own recordings (excludes reporting)
Enable or disable Multi-Factor Authentication by selecting Edit within the setting pane.
Enable or disable Clipboard Sync (using copy/paste during support sessions) by selecting Edit within the setting pane. Only available for GoToAssist Remote Support v5.
Enable or disable session auto-start (whether an attended session is automatically created when the app is launched) by selecting Edit within the setting pane.
Enable or disable the session end dialog (prompting agents to assign sessions to device groups, track customer names, and add session notes and account information) by selecting Edit within the setting pane.
Set how frequently the GoToAssist Remote Support app is automatically updated to a new version/build by selecting Edit within the setting pane. Only available for GoToAssist Remote Support v4. Learn more about infrequent updates.
Enable or disable screen blanking by selecting Edit within the setting pane. Only available for GoToAssist Remote Support v4.