HELP FILE

How do I contact GoToAssist Remote Support Customer Support?

We are currently experiencing longer wait times for phone and email support due to increased demand. To get answers right away, please search our knowledgebase of resources first. Thank you for your patience! 

If you still wish to contact customer support and wait for an available representative, here’s how: 

  1. Search for your question by using the search bar or browsing our FAQs.
    Tip: You can also get troubleshooting help and view recent topics of discussion in the GoToAssist Remote Support v5 Community.
  2. If the article doesn't answer your question, keep it open and use the Call Support option at the bottom-right to contact Customer Care.

We've designed our contact experience so that each specific article sends you straight to the most appropriate Support team for your question, ensuring that your issue is resolved as quickly as possible!