How can I remote control a customer's Mac running macOS Catalina or later
MacOS Catalina (10.15) introduced added security features that require additional permissions for using the full feature set of . In order to be able to remote control your customer's Mac running macOS Catalina (10.15) or above, instruct them to perform the following steps.
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Note: You can chat with your customer before they grant additional permissions.
Article last updated: 5 December, 2022