What should I do if I get a message, "The email address is already in use" when adding a new user?

The user you are trying to add already has a LogMeIn account.

As an admin, there are no actions you can take on behalf of the user. You must contact the user whose account already exists in the system and they can choose from the following options:

  • Ask the user to contact their previous account admin to request to be removed from that account
  • Ask the user to contact Customer Care by clicking a contact option at the bottom of this article to verify information and migrate their account