Starting a Camera Share Session
The agent console provides agents with a video-enabled support solution with integrated Voice over IP (VoIP). With , customers can use a smarthpone to stream secure, live video directly back to support agents. Agents can see the issue with their own eyes, enabling them to remotely guide customers through troubleshooting, problem resolution, product setup, claim reporting and more.
For information about features and tools you can use during a remote control session, see Managing a Camera Share Session.