HELP FILE

Logging in to the GoToAssist Remote Support v5 Console

To start a support session, GoToAssist Remote Support v5 agents need to log in to either the Agent Web Console or the Agent Desktop Console. The Agent Console is also a starting point for users to manage their personal info or security settings on their My Account page.

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To use the GoToAssist Remote Support v5 Agent Web Console, log in at https://console.gotoassist.com. You can also open the GoToAssist Remote Support v5 Agent Desktop Console, and log in with your GoToAssist Remote Support v5 credentials.

Note: Do not have the Agent Desktop Console yet? See GoToAssist Remote Support Agent Desktop Console for detailed instruction for getting and installing the native application.

Do you want to manage your personal info or security settings? In the Agent Console, open the drop-down menu in the top right corner (next to your username), and click My Account.

Do you want to log in as an Admin to manage your account and users? In the Agent Console, open the drop-down menu in the top right corner (next to your username), and click Manage People & Devices.

Tip: The "Keep me signed in" feature allows the user to remain signed in to their GoToAssist Remote Support v5 account as long as there is activity and the user has not cleared their web browser cache where they lasted signed in. After 30 days of no activity, the user will be prompted to sign in again.