product icon

Customer System Requirements

    These hardware, operating system, and browser requirements apply to your customers' computers and mobile devices. Recommendations for network configurations are made to ensure a smooth support experience.

    Attention: Does your product look different? You may need information about GoToAssist Remote Support v4. Click HERE.

    Customer Desktop Requirements

    Hardware
    • 1.33 GHz Dual-core CPU
    • 130MB free memory
    • 50MB free space
    Network
    A working internet connection with stable 1 Mbps download upload bandwidth.

    From both the support agent's and the customer's network, the following web resources need to be accessible:

    • *.gotoassist.com
    • For restricted environments where wildcard allowlisting is not available, the following addresses need to be accessible:
      • turn.console.gotoassist.com
      • console.gotoassist.com
    • For networks explicitly filtering outbound destination ports and protocols, the following ports are used on GoToAssist Remote Support v5 side:
      15000 (UDP traffic) or 443 (TCP traffic) for GoToAssist Remote Support v5 media sessions
      Tip: It is recommended that you allow UDP traffic through port 15000. Restricting the traffic to TCP may decrease the quality of the GoToAssist Remote Support v5 support experience.
      Restriction: GoToAssist Remote Support v5 sessions cannot be joined in a Citrix-based environment.
    Operating System
    • Windows 7 SP3 and above
      Important: On customer devices running Windows 7, it is recommended to enable TLS 1.1. and TLS 1.2 in the Windows Registry. GoToAssist Remote Support v5 will stop supporting TLS 1.0 due to the vulnerability of TLS 1.0 to attacks.
    • Windows Server 2008 R2 and above
    • Apple macOS 10.12 (Sierra) and above
      Note: The Rosetta software is required when joining a support session from a Mac with an M1 chipset.
    • Linux
      Restriction: Remote Control is currently not available on Linux devices.
    • Chrome OS
      Restriction: Remote Control is currently not available on Chrome OS devices. Remote View is only available on devices running the latest Chrome OS version.
    Browser
    The latest version of Chrome, Firefox, Edge or Safari, or Internet Explorer 11.

    Customer Mobile Requirements

    Android

    • Android 6.0 or above (the latest Android version recommended)
    • Dual-core CPU (Quad-core recommended)
    • 1 GByte RAM (2 Gbyte recommended)
    • 30 MByte free space
    • Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
    • The latest version of Chrome
    Restriction: Remote Control for Android is officially supported on Samsung (with Knox), LG, Motorola, and supported versions of Huawei devices with dedicated add-ons. Version 2.1.0-217 (and above) of the GoToAssist Remote Support Android app offers Remote Control for additional brands.

    iOS

    • iOS 11 or above
    • 140 MByte free space
    • Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
    • The latest version of Safari
    Restriction: Remote Control is currently not available on iOS devices.
    Related Articles
    Article last updated: 27 September, 2022