HELP FILE

Agent System Requirements

Browser Requirements
Desktop
The latest version of Chrome, Firefox or Safari.
Android
The latest version of Chrome.
iOS
The latest version of Safari.
Network Requirements
A working internet connection with stable 1 Mbps download upload bandwidth.

From both the support agent's and the customer's network, the following web resources need to be accessible:

  • *.gotoassist.com
  • remoteview.logmein.com
  • For networks explicitly filtering outbound destination ports and protocols, the following ports are used on RescueAssist side:
    15000 (UDP traffic) or 443 (TCP traffic) for RescueAssist media sessions
    Tip: It is recommended that you allow UDP traffic through port 15000. Restricting the traffic to TCP may decrease the quality of the RescueAssist support experience.