Why didn't I get my "Reset Password" email for my account?
Did you try resetting your account password, but never received the "Reset Your Password" email? There are a few things that may have caused this.
|Reason||What to do next:|
|The email might be in your spam folder or has been blocked.||
|You might have entered the wrong email address.||When you enter an email address on the Reset Password page at https://authentication.logmeininc.com/pwdrecovery/, the confirmation page is displayed regardless of whether you entered the right email address or not. To protect your account's security, we cannot confirm whether or not the email address you entered is registered with our system.
|You might not have an account.||
If you never signed up for a free trial or a paid account, then you do not have an email address registered with GoTo.
If you were invited to attend a support session by someone else, then you are not required to have an account to join. And since you don't need an account, then you don't need to reset your password!