HELP FILE

What is a license in the Admin Center?

A license can be assigned to a user in the Admin Center which entitles them to use a LogMeIn product (e.g., GoToMeeting). These can also be referred to as "seats" of the products.

When an admin purchases licenses for their account, those licenses will remain available until they are assigned to user accounts.

When a license is assigned to a user, that user must activate their account (i.e., create an account password) in order to utilize the products that are assigned to their account. To use a product, the user will sign in to the product's software or website with the credentials they create from the Welcome email.

Note: For security best practices, it is strongly recommended that users do not share their user account credentials with others.

There are two types of licenses (i.e., seats) that are available to choose from in GoToAssist Remote Support v5, GoToAssist Remote Support and/or GoToAssist Service Desk: named licenses and concurrent (shared) licenses. Named licenses are dedicated seats that are assigned to individual user accounts. With concurrent licenses, there is a limited number of seats that can be shared among your pool of user accounts. Shared seats can be viewed and managed in the Admin Center, where admins can clear a seat as necessary to free up the license and grant the ability for others on the account to use the seat. Learn more about managing shared seats and sessions.