Setting Up Unattended Support on Desktop
Unattended support can be set up by adding the device to the Devices list during a Remote Control session, or by installing the GoToAssist Remote Support application on the device.
The availability of the unattended support features depends on an account-level setting in the GoToAssist Remote Support Administration Center.
Note: The maximum number of devices set up for unattended access per GoToAssist Remote Support v5 account is 10,000.
The following ways of setting up unattended support are available:
Set up while in an Attended Support Session
Before you begin:
- This process requires the customer to be physically present at their computer during an active Remote Control session.
- You need to be in control of the customer's computer.
- If you are not in admin mode, you need to restart the GoToAssist Remote Support application as a system service.
- Setting up unattended access while in an attended support session is NOT available in case of Windows Remote Desktop Protocol (RDP) connection to the remote computer.
Results:
- Agent side
- The Add Device icon on the Tool Bar turns into the Device Added icon indicating that the customer's computer is now available on the Devices tab.
- Customer side
-
The icon of the
GoToAssist Remote Support application is displayed on the customer's system tray (Win) or Application menu (Mac).
What to do next:
Tip: On a Windows device already set up for unattended access, login credentials can be saved. See Storing Unattended Credentials (Windows only) for further details. Note that stored login credentials for unattended access set up in GoToAssist Remote Support v4 can also be used in the GoToAssist Remote Support v5 Agent Console.
Tip: Agents can create desktop shortcuts for quick access to unattended devices. See Creating Desktop Shortcuts for Devices.
Set up from Customer's Computer
It is recommended that the user setting up unattended access is physically present at the computer during the setup process.
What to do next:
Tip: On a Windows device already set up for unattended access, login credentials can be saved. See Storing Unattended Credentials (Windows only) for further details. Note that stored login credentials for unattended access set up in GoToAssist Remote Support v4 can also be used in the GoToAssist Remote Support v5 Agent Console.
Article last updated: 27 September, 2022