HELP FILE

Open the Task Manager on a Customer's Device (Windows only)

    Use the CTRL+ALT+DEL button during a remote control session to log in to the customer's computer with different credentials or to access the Task Manager.

    You must be in admin mode to use the CTRL+ALT+DEL button.

    1. During an active Remote Control session, on the session toolbar of the Agent Console, click ADMIN MODE.

      Tip: If the ADMIN MODE button is disabled, you are already in admin mode.

    2. On the session toolbar click CTRL+ALT+DEL.
    Results: The Task Manager window opens on the customer's device.
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    Article last updated: 27 September, 2022