HELP FILE
Manage Device Groups in the LogMeIn Admin Center
For accounts with GoToAssist Remote Support or GoToAssist Remote Support v5, account admins can manage device groups in the LogMeIn Admin Center. Device groups contain sets of devices within GoToAssist Remote Support or GoToAssist Remote Support v5 and are associated with a set of agents. Once device groups have been added, agents can assign devices to the groups with filtering, drag-and-drop, or with a bulk edit.
Account admins can associate agents with a specific device group in the LogMeIn Admin Center. For GoToAssist Remote Support v5, the device group settings can be configured to enable or disable session recording. These settings are configured within Admin Settings.
Create a new device group
Edit or delete a device group
- Sign in to the LogMeIn Admin Center at https://admin.logmeininc.com.
- Select Manage Device Groups in the left navigation.
- For any existing device group in the list, click the device group name to edit the group name, then click Save when finished.
- To delete any device group, click the Delete icon
for the device group, then click Delete to confirm.
Manage device group members
You can add agents to your device groups during the Add Users process, or on an individual basis as follows:
Manage Device Group Settings
Device groups include the ability to enable or disable session recording for the entire device group, and to set the frequency of software updates to GoToAssist Remote Support.
- Sign in to the LogMeIn Admin Center at https://admin.logmeininc.com.
- Select Manage Device Groups in the left navigation.
- For any existing device group in the list, click the Settings icon
to access the "Device Group Settings" page.
- Session Recording – Click Edit in the Session Recording pane, then select Enable or Disable for this individual device group and click Save. Learn more about how to access session recordings.
- Build Version Updates – Click Edit in the Build Version Updates pane, then select your desired update option for your individual device group and click Save. Learn more about Build Version Updates.
Note: If you choose to enable Two-Factor Authentication for your account, all device groups must set to the minimum version (or later) specified in the Admin Settings to support this feature.