HELP FILE
How do I change my billing frequency?
GoToAssist Remote Support v5 subscription plans are billed on a monthly or annual basis.
Note: Some billing contacts sign in to the Billing Center at https://billing.goto.com to manage their GoToAssist Remote Support v5 billing info themselves. However, other billing contacts for larger accounts (referred to as "corporate" accounts) typically work with their dedicated GoTo representative (or by contacting Corporate Account Services) to manage their account on the Corporate Billing Portal at https://link.goto.com/corp-billing.
- If you use the Billing Center to manager your subscription plan yourself, you can sign in and follow the instructions under How do I change my current GoToAssist Remote Support v5 subscription plan? to access your plan settings.
- If you use the Corporate Billing Portal to manage your subscription plan with a GoTo representative, then you can submit a request for a change to your billing frequency withCorporate Account Services.