Creating Desktop Shortcuts for Devices

Agents can create desktop shortcuts for quick access to unattended devices.

  1. Click the Devices tab of the GoToAssist Remote Support v5 Agent Console.

    Tip: Cannot see the Devices tab? Click the GoToAssist Remote Support logo in the top-left corner of the console.

    Result: The list of devices set up for unattended access is displayed.

  2. Select a device from the list by hovering over it.
  3. Under Actions, click and hold the Connect button and drag it to your desktop.
A shortcut to the device is created on your desktop.

To start an unattended support session on the device, double-click the shortcut.