HELP FILE

Creating Desktop Shortcuts for Devices

Agents can create desktop shortcuts for quick access to unattended devices.

  1. Click the Devices tab of the GoToAssist Remote Support v5 Agent Console.

    Tip: Cannot see the Devices tab? Click the GoToAssist Remote Support logo in the top-left corner of the console.

    The list of devices set up for unattended access is displayed.
  2. Select a device from the list by hovering over it.
  3. Under Actions, click and hold the Connect button and drag it to your desktop.
A shortcut to the device is created on your desktop.

To start an unattended support session on the device, double-click the shortcut.