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Create a Device Group in the Agent Console

    Device groups allow administrators to organize the devices for which unattended support has been installed.

    Restriction: Only Administrators can manage device groups.
    1. On the Devices tab of the GoToAssist Remote Support v5 Agent Console, click Add Device Group.

      Result: The New Device Group panel is displayed.

    2. Type a name for the device group, and hit Enter.
    Results: A new device group appears on the left panel of the Devices tab. All administrators automatically become members of the new device group.
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    Article last updated: 27 September, 2022