Administrators can enable two-step verification at the account-level under Admin Settings in the GoToAssist Remote Support v5 Admin Center. When this setting is enabled, all GoToAssist Remote Support v5 users who belong to that account will be required to first set up two-step verification, then use a one-time code (generated from their linked mobile authenticator app) each time they log in to their GoToAssist Remote Support v5 account.

You will need both a desktop or laptop and a mobile device to complete the setup. It is recommended that you begin the process on your laptop or desktop.

1. Upon entering your GoToAssist Remote Support v5 account credentials in the GoToAssist Remote Support v5 Web Console or the GoToAssist Remote Support Admin Center, you are prompted to set up an additional way to verify your account.

   Click Continue.

   Note: If you have already set up two-step verification, skip to Log in using two-step verification below.
2. An email is sent to the email address that identifies your account. This verifies that the correct user is interacting with the system.
3. Go to your email account and open the "Email Verification" email, then copy the 6-digit code.
4. In the Verification email has been sent dialog, enter or paste the code you copied from the email, and click Continue.
   Troubleshooting: If you have not received the email, click send the email again.
5. A dialog is displayed instructing you to install an authenticator app (for example, LastPass Authenticator) on your mobile device. On your mobile device, go to the app store and install an authenticator app. Once installation is complete click Continue.
   Tip: If you already have an authenticator app installed, you do not need to reinstall the app.
6. The Connect to your mobile device dialog is displayed. Leave this window open on your desktop and complete the steps to register your authenticator app on your mobile device. You have the following options:
   • Scan a bar code (the QR code).

     or

   • Manually enter the code displayed in the authenticator app.
7. Click Continue.
8. Once you have linked your authenticator app with your GoToAssist Remote Support v5 account, the one-time authentication code is displayed in the mobile app, which you can now enter in the Enter setup code window and click Continue.
9. Click Continue to access the application, which will require you to enter a new code in order to log in and use GoToAssist Remote Support v5.

Members of a GoToAssist Remote Support v5 account for which two-step verification is set up can log in to GoToAssist Remote Support v5 by following the below procedure.

If you ever lose or replace your two-factor enabled device, you can go through the enrollment process again on your new device. This will replace the previously established two-step verification tied to your account, so that GoToAssist Remote Support v5 authenticates with the most recently enrolled device.

Set up a new mobile device: