HELP FILE

Can I Support Remote Servers with GoToAssist Remote Support v5?

Yes, GoToAssist Remote Support v5 allows you to support remote computers and servers without a customer (end-user) being present, so you can connect at any time to unattended machines.

Important:
  • The customer's device must be powered on and not in sleep mode for the agent to be able to launch an unattended session.
  • Servers you want to access must be in Console Mode. Unattended Access is NOT supported within RDP or Terminal Server environments.

For detailed information about setting up and using Unattended Access, see the related documentation.