Can I Support Remote Servers with GoToAssist Remote Support v5?
Yes, GoToAssist Remote Support v5 allows you to support remote computers and servers without a customer (end-user) being present, so you can connect at any time to unattended machines.
- The customer's device must be powered on and not in sleep mode for the agent to be able to launch an unattended session.
- Servers you want to access must be in Console Mode. Unattended Access is NOT supported within RDP or Terminal Server environments.