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Add or Move a Device to a Group in the Agent Console

Device groups allow administrators to organize the devices for which unattended support has been installed.

Before you begin:
Restriction: Only Administrators can manage device groups.
  1. On the Devices tab of the GoToAssist Remote Support v5 Agent Console select All Devices .

    Result: The list of devices set up for unattended access is displayed.

  2. Select the device from the list by hovering over it.
  3. Under Actions, click the Move to Group button.

    Result: The Move to Device Group window is displayed.

  4. Select the device group to which you want to add the device.
  5. Click Move.
Article last updated: 27 September, 2022