Why am I Unable to Support Mobile Devices?
RescueAssist agents must have an active RescueAssist Mobile add-on license to be able to support mobile devices.
- The billing contact for your account needs to purchase the Mobile add-on license(s).
- A RescueAssist Administrator needs to assign the Mobile add-on license(s) to the agent(s) they want to be able to support mobile devices. Follow instructions in Manage Product Seats for Users.
Tip: In the Products pane, make sure that under Agent for RescueAssist, With Mobile Add-on is selected when specifying which products the user should be able to access.
Restriction: Remote Control is currently available only for Samsung devices and supported versions of LG and Huawei devices. Remote Control is not available on iOS devices.
For further information about supporting mobile devices, also see: