HELP FILE

Why am I Unable to Support Mobile Devices?

RescueAssist agents must have an active RescueAssist Mobile add-on license to be able to support mobile devices.

  1. The billing contact for your account needs to purchase the Mobile add-on license(s).
  2. A RescueAssist Administrator needs to assign the Mobile add-on license(s) to the agent(s) they want to be able to support mobile devices. Follow instructions in Manage Product Seats for Users.
    Tip: In the Products pane, make sure that under Agent for RescueAssist, With Mobile Add-on is selected when specifying which products the user should be able to access.
Restriction: Remote Control is currently available only for Samsung devices and supported versions of LG and Huawei devices. Remote Control is not available on iOS devices.