Starting Attended Support Sessions
You can either request to control the customer's device immediately, or start a chat-only session and request screen sharing or remote control when needed.
Actual procedures may vary slightly depending on operating systems. RescueAssist session initiation follows the usual operating system behavior.
|Platform||Remote View||Remote Control|
Note: Currently available for Samsung devices and supported versions of LG and Huawei devices.
Important: For the use of the remote control feature, customers on supported versions of LG and Huawei devices need to download a free mobile add-on app. The RescueAssist by LogMeIn Android app guides affected users through the simple installation of the required add-on app.