HELP FILE

Set Up Domains in the Organization Center

The first step you take in creating an organization is to create the initial domain. Domains within your organization are wholly-owned email domains that your admins can verify either through your web service or DNS server. For example, in the email Joe@main.com, "main.com" is the email domain. Verifying the initial domain automatically creates your organization. The user who completes domain verification will automatically become an organization admin, but this user is not required to have a LogMeIn product admin role. You can also add more domains to verify, or delete any domains you no longer need listed.

Organization Center Email Domains tab

Add Your First Domain to the Organization Center

Once you start the verification process for a domain, you have ten (10) days to complete the verification. If this period lapses, the domain is set to Expired, but you have the option to simply restart the process using new verification codes. Once you have verified a domain, you cannot delete it from your organization, though it can be deleted prior to being verified or after it has expired.

  1. Log in to the Organization Center at https://organization.logmeininc.com.
  2. The first screen will ask that you verify that you own the domain for the account with which you are logged in currently. You are provided two methods for setting up domain validation, each of which uses a unique verification code to complete the verification. Copy the verification value to your clipboard.

    Note: The verification screen will display until the domain is verified. If it takes you longer than 10 days to verify the domain, the system will automatically generate new verification codes for your domain the next time you visit the Organization Center.

  3. Paste the verification code into the DNS record or a text file for upload to one of the locations, depending on which of the verification methods you choose: 
    • Method 1: Add a DNS record to your domain zone file. To use the DNS method, you place a DNS record at the level of the email domain within your DNS zone. Typically, users are verifying a “root” or “second level” domain such as “main.com”. In this case, the record would resemble:

      @ IN TXT “logmein-verification-code=668e156b-f5d3-430e-9944-f1d4385d043e”

      OR

      main.com. IN TXT “logmein-verification-code=668e156b-f5d3-430e-9944-f1d4385d043e”

      If you require a third-level domain (or subdomain) such as “mail.example.com” the record must be placed at that subdomain, such as:

      mail.main.com. IN TXT “logmein-verification-code=668e156b-f5d3-430e-9944-f1d4385d043e”

      For more detailed documentation, see Add a TXT DNS record.

    • Method 2: Upload a web server file to the specified website.Upload a plain-text file to your web server root containing a verification string. There should not be any whitespace or other characters in the text file besides those given.
      • Location: http://< yourdomain >/logmein-verification-code.txt
      • Contents: logmein-verification-code=668e156b-f5d3-430e-9944-f1d4385d043e
  4. Once you have added the DNS record or text file, return to the domain status screen and click Verify.
    You will see the domain verified the next time you log in to the Organization Center.
Once your base domain is verified, your organization has been created with your account as the organization admin. You can continue configuring your organization setup, or begin setting up automated provisioning and/or Enterprise Sign-In (single sign-on):

Add More Domains to the Organization Center

Most companies will only need the first domain they add. You only need to add additional domains if users within your company sign in using other email domains but the same Identity Provider.

  1. Log in to the Organization Center at https://organization.logmeininc.com.
  2. Click the Email Domains tab, then click Add a domain.
  3. Enter the email domain and click Next.
  4. Repeat the steps detailed in Add your first domain to the Organization Center.

    Note: During the period of verification, the Email Domains tab displays the status of each domain.

Delete a Domain from the Organization Center

The option to delete a domain is only available while the domain is not yet verified or has expired. Once a domain is verified it cannot be deleted from your organization.

  1. Log in to the Organization Center at https://organization.logmeininc.com.
  2. Click the Email Domains tab.
  3. Check the box next to your desired domain name.
  4. Click Delete domain.
  5. When prompted, click Yes, Delete.