During a SeeIt Camera Share session, the agent can perform the following actions:

End session

Transfer session

The agent can pass a SeeIt Camera Share session to another active agent within your organization.

For detailed information, see Transferring a Session.

Mute/Unmute audio

The agent can mute/unmute the audio connection at any time during the session.

Snapshot

The agent can create screen captures/snapshots during a support session.

Switch camera

The agent can switch between the front and rear cameras of the customer's device.

Start Annotation

During an active session, the agent can freeze the video stream, and highlight particular areas or objects of interest.

Free sketch

The agent can draw freehand annotations that are visible on both the agent's and the customer's device screen.

Smart sketch

The agent's drawing motions are auto-completed into readily-available shapes, such as, a circle, a straight line, or a square frame. These annotations are visible on both the agent's and the customer's device screen.

Highlighter

The agent can draw freehand to highlight particular areas or objects using the selected color.

Add text

The agent can insert an editable text box to help the customer with written annotations.

Numbered arrows

The agent can draw straight lines to add arrows with incremental numbers.

Undo/Redo

The agent can undo or redo the last action they performed during the session.

Clear all

The agent can delete all annotations from the screen.

Stop Annotation

To stop annotations, and continue the video stream, the agent can click Stop.

During a SeeIt Camera Share session, the customer can perform following actions.

Exit

The customer can end the session at any time during the session by tapping Exit.

Pause streaming

The customer can Pause streaming at any time during the session.

When the customer taps Pause, only the camera stream is stopped, the support session stays active in the Agent Console.

Mute/Unmute audio

The customer can mute their microphone at any time during a session.

Important: The audio connection is automatically muted in case of an incoming call to the customer's device.