HELP FILE

Customer Desktop Requirements

Hardware
  • 1.33 GHz Dual-core CPU
  • 130MB free memory
  • 50MB free space
Network
A working internet connection with stable 0.5 Mbps download and 0.8 Mbps upload bandwidth.

From both the support agent's and the customer's network, the following web resources need to be accessible:

  • .console.gotoassist.com
  • .remoteview.logmein.com
  • For networks explicitly filtering outbound destination ports and protocols, the following ports are used on RescueAssist side:
    15000 (UDP traffic) or 443 (TCP traffic) for RescueAssist media sessions
    Tip: It is recommended that you allow UDP traffic through port 15000. Restricting the traffic to TCP may decrease the quality of the RescueAssist support experience.
Operating System
  • Windows 7 SP3 and above
    Important: On customer devices running Windows 7, it is recommended to enable TLS 1.1. and TLS 1.2 in the Windows Registry. RescueAssist will stop supporting TLS 1.0 due to the vulnerability of TLS 1.0 to attacks.
  • Windows Server 2008 R2 and above
  • Apple macOS 10.12 (Sierra) and above
  • Linux
    Restriction: Remote Control is currently not available on Linux devices.
  • Chrome OS
    Restriction: Remote Control is currently not available on Chrome OS devices. Remote View is only available on devices running the latest Chrome OS version.
Browser
The latest version of Chrome, Firefox, Edge or Safari, or Internet Explorer 11.