Creating Desktop Shortcuts for Devices
Agents can create desktop shortcuts for quick access to unattended devices.
- Click the Devices tab of the RescueAssist Agent Web Console. Tip: Cannot see the Devices tab? Click the RescueAssist logo in the top-left corner of the console.
The list of devices set up for unattended access is displayed.
- Select a device from the list by hovering over it.
- Under Actions, click and hold the Connect button and drag it to your desktop.
A shortcut to the device is created on your desktop.
To start an unattended support session on the device, double-click the shortcut.