Working with System Information (Diagnostic Reports)
The System Info tab provides a snapshot of the current status of the customer's device to help you troubleshoot problems.
Before you begin:
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Restriction: The full set of system information is available only during a remote control session. During a chat-only or remote view session, basic browser-related information is displayed.
Restriction: This feature is not supported for mobile devices. For information about getting Device Info through chat for iOS devices, see Managing a Remote Control/Remote View Session on Mobile.
- During an active session, click the INFO button on the toolbar in the top-right corner of the console.
Result: The following view-only information is displayed.
- Memory usage
- Logical drives
- For detailed information, expand any system info item by clicking on it.
Article last updated: 27 September, 2022