Working with Session Recording
can optionally make a recording of all on-screen activity during a session.
The availability of the Session recording feature depends on an account-level setting in the GoToAssist Remote Support Administration Center.
Creating Session Recordings
When an agent belonging to an account for which session recording is enabled starts a support session, session recording automatically begins. The customer is notified that the session is being recorded.
Recording stops when the session ends.
Playing Session Recordings
Soon after the recorded session ends, the session recording becomes available on the Recordings tab of the Agent Console. To play the recording, choose either of the following options.
- To stream the recording without leaving the Recordings tab, hover over the recording you want to play, and under ACTIONS click the PLAY icon.
- To download the recording, hover over the recording you want to download, and under ACTIONS click the DOWNLOAD icon.
session recordings are saved to .mkv format and should be played back using VLC media player.