product icon

Why am I getting an "Insufficient Permissions" error message?

    Learn what an "insufficient permissions" error and means and how to fix it. If you encounter a "Your account does not have sufficient permissions to perform user management. See your administrator about becoming an Organization Administrator" error message, then your GoTo account does not have the specific admin permissions required.

    Before you begin: Your GoTo account must have an admin role in the following two places:
    1. In the Admin Center at
    2. In the Organization Center at

    To fix this, do one of the following:

    • Sign in using an existing GoTo admin account that already has an Organization Admin role.
    • Contact your GoTo account admin to request that your account be additionally provisioned with an Organization Admin role.

    Once you have logged in with a GoTo account that has an Organization Admin role, you can proceed to Step #5 in the "Set Connections" section of Configuring the Active Directory Connector v2.

    Article last updated: 9 March, 2023