HELP FILE

Why am I Prompted for Proxy Credentials?

If the Please enter your proxy information. window is displayed to you when you are trying to create a new GoToAssist Remote Support v5 session, it means that you or your network administrator configured a proxy server, which requires authentication.

Enter your valid proxy credentials. The session creation flow continues, and the proxy credentials dialog will not be displayed for subsequent sessions.

The dialog keeps being displayed

  1. Make sure you have entered the correct proxy credentials.
    Note: You may have to contact your network administrator.
  2. If the entered credentials are correct, but the dialog keeps being displayed and the connection fails, contact your GoToAssist Remote Support v5 account's support representative, or use the support options at the bottom of this article.

Supported Proxy Types

GoToAssist Remote Support v5 supports the following proxy server types and protocols.
  • Basic
  • Digest
  • NTLM
  • SOCKS5
  • Kerberos
  • Proxy Auto-Configuration (PAC) scripts
  • Web Proxy Auto-Discovery Protocol (WPAD)