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  • How do I set up and use Multi-Factor Authentication for my GoToAssist Remote Support v5 account?
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Why am I not prompted for Multi-Factor Authentication every time I sign in?

You will only be prompted for Multi-Factor Authentication (MFA) if you have ended an active sign-in session.

However, you may be prompted to enter a code from your authenticator app during the sign-in process if there are contributing high-risk factors involved with your sign-in session, which may include (but are not limited to) the following:
  • You are accessing a page containing sensitive information for your account
  • There is detection of unusual activity
  • There is a sign-in attempt from an unidentified and/or suspicious location
Once you have successfully authenticated, you will not be prompted again during your active sign-in session.
Related Articles:
  • How do I set up and use Multi-Factor Authentication for my GoToAssist Remote Support v5 account?
  • How do I enroll a new device for Multi-Factor Authentication for my GoToAssist Remote Support v5 account?
Article last updated: 16 December, 2022
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