What should I allow on my firewall for GoToAssist Remote Support v5?
Learn what ports, IP addresses, domains, etc. need to be allowed on your firewall for your service to successfully connect and work with GoTo.
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Required Email Domains
- @goto.com
- @logmein.com
- customerservice@s.logmein.com
- @care.gotoassist.com
- @m.logmein.com
- @t.logmein.com
Required Ports
- Outbound TCP 443
- Outbound TCP 80
- STUN/TURN - TCP and UDP 3489 — GoTo Resolve and GoToAssist v5 only
Required Domains
| Universal Domains | Additional Product Specific Domains | |||
|---|---|---|---|---|
| GoToAssist Remote Support v.4 | GoToAssist Remote Support v.5 | GoToAssist SeeIt | GoToAssist Corporate | |
| Required: *.goto.com *.getgo.com *.ingest.sentry.io *.logmein.com *.logmeininc.com |
Required: *.gotoassist.com *.fastsupport.com *.cloudfront.net helpme.net *.expertcity.com
Note: The following domains will be required starting February 19, 2023.
cdn.goto.com cdn.getgo.com getgo.com |
Required: *.fastsupport.com helpme.net |
Required: *.gotoassist.com *.tokbox.com static.opentok.com enterprise.opentok.com api.opentok.com anvil.opentok.com hlg.toxbox.com |
Required: *.gotoassist.com *.gotoassist.me *.gotoassist.at *.gofastchat.com *.desktopstreaming.com
Note: The following domains will be required starting February 19, 2023.
cdn.goto.com cdn.getgo.com getgo.com |
| Optional: N/A |
Optional: *.google-analytics.com *filepicker.io *wootric.com |
Optional: *.segment.io *.segment.com *.amplitude.com |
Optional: N/A |
Optional: N/A |
GoTo server / Data Center IP addresses for use in firewall configurations
The following IP ranges may be used by any GoTo product, so they should all be added to your allowlist. See below for additional GoTo product-specific ranges. This list is also available in JSON format at https://goto-ipblocks.live.gtc.goto.com/.
Equivalent specifications in 3 common formats
| Assigned Range by Block | Numeric IP Address Range | Netmask Notation | CIDR Notation |
|---|---|---|---|
| Block 1 | 216.115.208.0 – 216.115.223.255 | 216.115.208.0 255.255.240.0 | 216.115.208.0/20 |
| Block 2 | 216.219.112.0 – 216.219.127.255 | 216.219.112.0 255.255.240.0 | 216.219.112.0/20 |
| Block 3 | 67.217.64.0 – 67.217.95.255 | 67.217.64.0 255.255.224.0 | 67.217.64.0/19 |
| Block 4 | 173.199.0.0 – 173.199.63.255 | 173.199.0.0 255.255.192.0 | 173.199.0.0/18 |
| Block 5 | 206.183.100.0 – 206.183.103.255 | 206.183.100.0 255.255.252.0 | 206.183.100.0/22 |
| Block 6 | 68.64.0.0 – 68.64.31.255 | 68.64.0.0 255.255.224.0 | 68.64.0.0/19 |
| Block 7 | 23.239.224.0 – 23.239.255.255 | 23.239.224.0 255.255.224.0 | 23.239.224.0/19 |
| Block 8 | 158.120.16.0 - 158.120.31.255 | 158.120.16.0 255.255.240.0 | 158.120.16.0/20 |
| Block 9 | 202.173.24.0 – 202.173.31.255 | 202.173.24.0 255.255.248.0 | 202.173.24.0/21 |
| Block 10 | 78.108.112.0 – 78.108.127.255 | 78.108.112.0 255.255.240.0 | 78.108.112.0/20 |
| Block 11 | 185.36.20.0 – 185.36.23.255 | 185.36.20.0 255.255.252.0 | 185.36.20.0/22 |
| Block 12 | 188.66.40.0 – 188.66.47.255 | 188.66.40.0 255.255.248.0 | 188.66.40.0/21 |
| Block 13 | 45.12.196.0 – 45.12.199.255 | 45.12.196.0 255.255.252.0 | 45.12.196.0/22 |
| Block 14 | 162.250.60.0 – 162.250.63.255 | 162.250.60.0 255.255.252.0 | 162.250.60.0/22 |
| Block 15 | 199.36.248.0 – 199.36.251.255 | 199.36.248.0 255.255.252.0 | 199.36.248.0/22 |
| Block 16 | 199.87.120.0 – 199.87.123.255 | 199.87.120.0 255.255.252.0 | 199.87.120.0/22 |
| Block 17 | 103.15.16.0 – 103.15.19.255 | 103.15.16.0 255.255.252.0 | 103.15.16.0/22 |
| Block 18 | 64.74.17.0 – 64.74.17.255 | 64.74.17.0 255.255.255.0 | 64.74.17.0/24 |
| Block 19 | 64.74.18.0 – 64.74.19.255 | 64.74.18.0 255.255.254.0 | 64.74.18.0/23 |
| Block 20 | 64.74.103.0 – 64.74.103.255 | 64.74.103.0 255.255.255.0 | 64.74.103.0/24 |
| Block 21 | 64.94.18.0 – 64.94.18.255 | 64.94.18.0 255.255.255.0 | 64.94.18.0/24 |
| Block 22 | 64.94.46.0 – 64.94.47.255 | 64.94.46.0 255.255.254.0 | 64.94.46.0/23 |
| Block 23 | 64.95.128.0 – 64.95.129.255 | 64.95.128.0 255.255.254.0 | 64.95.128.0/23 |
| Block 24 | 66.150.108.0 – 66.150.108.255 | 66.150.108.0 255.255.255.0 | 66.150.108.0/24 |
| Block 25 | 69.25.20.0 – 69.25.21.255 | 69.25.20.0 255.255.254.0 | 69.25.20.0/23 |
| Block 26 | 69.25.247.0 – 69.25.247.255 | 69.25.247.0 255.255.255.0 | 69.25.247.0/24 |
| Block 27 | 95.172.70.0 – 95.172.70.255 | 95.172.70.0 255.255.255.0 | 95.172.70.0/24 |
| Block 28 | 111.221.57.0 – 111.221.57.255 | 111.221.57.0 255.255.255.0 | 111.221.57.0/24 |
IPv6 addresses space
| Assigned by Block | Classless Inter-Domain Routing (CIDR) format |
|---|---|
| Block 1 | 2606:CB00::/32 |
| Block 2 | 2a0e:bd00::/29 |
Third-party provider IP Ranges
- IP ranges for the content delivery network (CDN) — Used by GoTo Resolve and GoToAssist RS v.5
- IP ranges for other services (audio, video and screen sharing) — Used by GoTo Resolve and GoToAssist RS v.5
Fixed IP addresses
| ap-southeast-1 | Virginia-us-east-1 | Oregon-us-west-2 | eu-central-1 | eu-central-1 (EU-only environment) | London (eu-west-2) | Mumbai (ap-south-1) |
|---|---|---|---|---|---|---|
175.41.141.140 54.255.100.96 18.140.137.139 54.255.48.58 |
54.227.77.39 54.204.126.154 50.17.158.207 3.230.232.226 52.54.244.43 54.146.34.187 |
54.185.112.207 52.13.255.230 44.232.77.24 44.229.217.227 54.189.249.52 52.35.84.247 |
3.122.32.27 18.158.218.2 18.158.121.211 52.28.148.85 |
18.198.174.137 18.198.147.201 18.192.225.252 18.198.176.236 |
13.42.92.190 18.134.118.217 3.10.62.125 3.11.130.196 |
3.108.206.123 13.232.7.181 43.205.76.185 65.0.112.174 |
Data Centers
We scale our services with third-party cloud and carrier networks for improved performance. To ensure continuous up-time, we also maintain data centers in the following regions:
- U.S.: Nevada, Virginia, Michigan
- Global: Germany, Australia
- Global Public Cloud (including, but not limited to): California, Oregon, Virginia, Singapore, Australia, Japan
- Content Delivery Public Cloud (including, but not limited to): California, Washington, Texas, Indiana, Missouri, New Jersey, Brazil, United Kingdom, Amsterdam, Germany, France, Italy, Hong Kong, Japan, Singapore
