allows agents to pass a support session to another active agent within their organization.

1. Make sure the tab hosting the session you want to transfer is in focus.
2. In the Session Commands drop-down menu in the top-left corner of the console, click Transfer session via URL.

   Result: The Transfer session window is displayed.

3. Click the Copy to clipboard icon to copy the link of the session.
   
4. Paste the link into a messaging tool, and send it to another active agent within your organization.

   Result: When the session becomes active in the receiving agent's console, the session ends in your console, and Session transferred. is displayed.