HELP FILE

Storing Unattended Credentials (Windows only)

On a Windows device already set up for unattended access, login credentials can be saved by right-clicking the GoToAssist Remote Support application icon on the system tray. If an agent connects to the device when the customer is logged out, the agent is automatically logged in using the saved credentials.

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  • The customer device must be running Windows.
  • The GoToAssist Remote Support application must be running on the customer device.
  • The customer device must be set up for unattended access.

Depending on who controls the device, the credentials can be saved by either the customer or the agent. Any agent connecting to the device will be logged in using the saved credentials.

  1. On the system tray of the customer device set up for unattended access, right-click the GoToAssist Remote Support application icon.
  2. Select Store autologon credentials....
  3. Enter a valid Windows username, the corresponding password, and click Ok.

The credentials are saved. Any agent connecting to the device will be logged in using the saved credentials.

You can revoke or change the credentials by right-clicking the same system tray icon.

  • To revoke the credentials, select revoke autologon credentials...
  • To change the saved username and/or password, select change autologon credentials...