Starting Attended Support Sessions
You can either request to control the customer's device immediately, or start a chat-only session and request screen sharing or remote control when needed.
Attention: Does your product look different? You may need information about GoToAssist Remote Support v4. Click HERE.
![](https://assets.cdngetgo.com/b8/e3/c00d9b7b4cf68ec27451b0584656/rv-rc-flow.jpg)
GoToAssist Remote Support v5 support session routes
Actual procedures may vary slightly depending on operating systems. GoToAssist Remote Support v5 session initiation follows the usual operating system behavior.
Platform | Remote View | Remote Control |
---|---|---|
Windows | Yes | Yes |
Mac | Yes | Yes |
Android | Yes | Yes
Note: Remote Control for Android is officially supported on Samsung (with Knox), LG, Motorola, and supported versions of Huawei devices with dedicated add-ons. Version 2.1.0-217 (and above) of the GoToAssist Remote Support Android app offers Remote Control for additional brands.
Important: For the use of the remote control feature, customers on supported versions of LG and Huawei devices need to download a free mobile add-on app. The GoToAssist Remote Support Android app guides affected users through the simple installation of the required add-on app.
|
Chrome OS | Yes | No |
iOS | Yes | No |
Note: The availability of the Remote Control feature also depends on an account-level setting in the GoToAssist Remote Support Administration Center.
Article last updated: 27 September, 2022