Sending Files
The agent and the customer can send each other files during any active session.
An agent's permission to send/receive files depends on an account-level setting in the GoToAssist Remote Support Administration Center.
How to Send a File to the Customer
Follow this procedure to send a file to the customer via GoToAssist Remote Support v5.
Either party can cancel the file transfer by clicking .
How to Receive a File from the Customer
Follow this procedure to allow your customer to send you a file via GoToAssist Remote Support v5.
Either party can cancel the file transfer by clicking .